Epic Games has locked me out of my account and refuses to give it back

UPDATE! This situation has been resolved and my account is back.

I know this has happened to others, but I don't know where else to turn for help. Here goes.

A few days ago, my Xbox Series S was struggling to perform an update so I followed some tips from folks online and performed a factory reset. Once I got the console set up again, I accidentally logged in to the wrong Xbox Live account and opened up Fortnite to play. I attempted to re-link my account (not realizing I was on the wrong account) but was met with errors saying the account was already associated with another Xbox. No problem. I can clear this up on Epic Games site.

So I popped over to Epic Games, went to my connections, and deleted the connection with my Xbox, then tried again. Still no success. I tried to connect manually in browser by logging in to my live account. Nothing. Remember…. I didn't realize I was logged into the wrong Live account so I didn't know why I wasn't getting access to the game despite the connection being made. Obviously this could have been avoided if I had logged into the correct Live account. After a few more attempts to unlink and re-link with no success, I decided to unlink all of the consoles I had linked to my Epic Games account and start over –surely, that'll get me where I need to be.

Read more:  v12.30 Patch Notes

As I tried to log-in to my Epic Games account, it said my account was Inactive.

So I hopped over to Epic Games support, submitted a case, got connected with someone and they sent over 6 things for me to verify my identity with (things like the last 4 on my card, location I play, past receipts, and more). I submitted everything and was told it was either, "insufficient or inaccurate" and that they couldn't tell me what I had gotten wrong. So I dug further back into my email found better screenshots of my oldest Epic Games receipts, resubmitted… still a no. I tried this several more times getting more and more specific with every attempt. They say they can't verify it's me and won't give me access. I have submitted everything they have asked for and everything that is in my possession.

I'm at wit's end. I have submitted everything in my possession but they say it's either "insufficient or inaccurate". I'm angry that after 3+ years of playing Fortnite and investing time and money into everything, Epic can just lock me out of the game for a reason that seemed suspicious to them but was a perfectly innocent login mistake on my part.

What should I do? Has anybody solved this before? Can anyone from Epic help me?

Read more:  SpoilerList of New Quests in 13.30

TLDR; Epic has blocked me from my Epic Games account because I accidentally tried to access Fortnite from the wrong Xbox Live account. I've jumped through every verification hoop I can and given them everything they have asked for and everything that is in my possession but they still don't believe that the account is mine. I need help.


After 25+ emails back and forth, I finally got ahold of someone who was willing to change one of the security prompts. When I provided my IP addresses for all of my devices, they reinstated my account.

Thank you to everyone who was supportive and tried to get me help!!!


Similar Guides

More about Fortnite

Post: "Epic Games has locked me out of my account and refuses to give it back" specifically for the game Fortnite. Other useful information about this game:

Top 20 NEW Medieval Games of 2021

Swords, dragons, knights, castles - if you love any of this stuff, you might like these games throughout 2021.

10 NEW Shooter Games of 2021 With Over The Top Action

We've been keeping our eye on these crazy action oriented first and third person shooter games releasing this year. What's on your personal list? Let us know!

Top 10 NEW Survival Games of 2021

Survival video games are still going strong in 2021. Here's everything to look forward to on PC, PS5, Xbox Series X, Nintendo Switch, and beyond.

You Might Also Like

Leave a Reply

Your email address will not be published. Required fields are marked *