Gaming News

Another WEAK blizzard attempt at Customer Service

So last september, I heard rumours about the d2 remake, and thought what the hell, lets install Diablo 2 for old times sake. I purchased both diablo 2 and the expansion, and installed. I was unable to connect to I scoured the forums, tried every possible fix I could find, but it just wasnt working. I figured what the hell, I would try to figure it out later. Kind of forgot about it. Fast forward to February. The Resurrected trailer got all my friends excited, and they all installed diablo 2. Running no problem. Well now I have some FOMO, and so I open a ticket with support. After a few days of going through the support steps, I get this lame ass message from a tech.

Hey there I am Game Master Ingrothar and I hope you're well today. I'm sorry it's taken so long to get back to you, we're very busy at the moment and we're trying to answer as fast as possible. Hey there, I saw you had problems logging into your Diablo II classic account and i'm here to speak with you about this. Your account's IP is restricted until the 3rd of June 2021 and should be playable then on Diablo II, we have no way of turning this off in the mean time and you must wait for the suspension to end. I am sorry I was unable to help you but I do hope you have a great week.

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How in the hell did I get a 9 MONTH SUSPENSION to a game I was unable to even play? How does one of the biggest AAA developers in the world consider this acceptable to paying customers? There are literally dozens of stories of this happening to people in the forums, yet they refuse to address the issue. I have asked for a refund and have yet to hear back, but honestly how can you continue to sell a broken game that doesn't work for hundreds of people? By the time I am finally able to login, the remake will be out anyways. But this response is just one more thing in a laundry-list of reasons why Blizzard has absolute trash customer support, and another reason why I should probably suck it up and delete my blizzard games. End Rant


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