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Dual Universe Data Breach.

Content of the article: "Dual Universe Data Breach."

Just got this email.

Dear players,

Following this maintenance, passwords of all accounts have been reset. We are currently investigating a security issue on website. A very small group of accounts has been affected by a personal data disclosure, which we are taking very seriously. However, rest assured that even for those affected accounts, the data related to your banking information (like credit card number) hasn’t been leaked and is totally safe.

The issue This issue happened during account activation and, in rare cases, allowed a player to access an account which was not his / her own, giving access to the name, surname and email address of the said account. No other information has been accessed.

What we did After we noticed the issue, we immediately investigated and worked all weekend long. We were able to push a fix this morning at 9:00 UTC that fixed the issue, based on the information currently at our disposal. We continue to investigate deeper the root cause of this problem to make sure it won’t happen again and why this issue was not reported during QA tests. Since some account passwords were changed, we reset all players' accounts as a precautionary measure.

What you need to do Our changes were to secure your account. However, it means you won't be able to login before changing your password via this link: – Enter your email address and click on "Send Link". – You will get an email within a minute or two. – Click on the "Reset Password" button in this email. – Fill in your new password and click on "Update Password". – In rare cases, you may get an error message with an "undefined error". In this case, just ignore it and head over to your mailbox again. – You should get an email confirming the change was successful within a minute or two. – If not, please contact support at Don't worry if you can't do this process right now: nobody will be able to use your password in the meantime.


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