Path of Exile

GGG please institute player surveys via email or in game so that you can build feedback questions around relevant criteria and get much better feedback than you will ever get via Reddit

Content of the article: "GGG please institute player surveys via email or in game so that you can build feedback questions around relevant criteria and get much better feedback than you will ever get via Reddit"

I mostly lurk here but, as someone working in data science, I really do not understand how this has not been implemented as it is really common in every other big online PC game. Player surveys are a fucking god send for customer analytics. You can cater the survey to any criteria. Want to hear from someone based on game time? Want to hear from someone with almost any criteria based on the game you can think of? You can do all that with player surveys but you will pretty much never be able to realistically do that with accuracy on Reddit.

I do believe Reddit offers valuable information but you should never make decisions solely based on upvoted posts on Reddit or frequently posted subjects. You will likely be getting less than 10% of the whole picture you should be wanting to make decisions. You could pay anyone 40k a year that has a slight amount of analytics experience to design surveys that get you better feedback than you get on Reddit.

Don't take my word for it. For the love of god hire a consultant that will help you improve your product. It is actually absurd how much potential PoE has as a product with how unique its end game and content additions are. Now imagine if you found a way to hold onto players for a month instead of losing 1/3rd within a week of league launch. PoE is a complete anomaly in the gaming industry and there is so much you can do to improve the product with player surveys.

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Edit: I just want to reply to a few common comments this post has been getting.

The first is along the lines of "you are naive if you think GGG makes changes based on feedback from Reddit." They have explicitly stated they listen to feedback on Reddit and it does impact the changes they make. How much or how little is up for debate but when probably around 90% of their feedback is from Reddit and changes are made to the league design immediately, you can be all but certain Reddit has the most influence.

The second is "but only this type of person fills out surveys" or "no one is going to fill them out." Incentivizing honest surveys is extremely easy. Give people a mystery box for filling out a survey and another one if their survey seems honest (usually surveys have comments you can add and, while these are sometimes only scanned with software for common words, they are often read in their entirety). "But they would lose money!" it is fairly basic economics that, when dealing with purchases that can be useful or desirable to be purchased multiple times, giving away a free one (especially in the case of virtual cosmetics) is a net positive in that it builds a sort of good will to people who would not be spending the money either way and people that would spend money on them will still do so.

Source: reddit.com

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